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Frequently Asked Questions
How long will delivery take?
Orders are delivered within 3–7 working days depending on your city.
You will receive a tracking number once your order has been dispatched.
Do you offer returns or exchanges?
Yes, we accept returns or exchanges within 3 days of receiving your parcel, provided the item is unused, unwashed, and in its original packaging.
Please contact our WhatsApp support team before returning your item.
What should I do if I receive a damaged or wrong item?
We sincerely apologize if that happens. Please contact us immediately on WhatsApp with your order details and pictures of the item, we’ll arrange a quick replacement or exchange.
Are sale or discounted items returnable?
Sale and discounted items are final sale and cannot be returned or exchanged unless the product arrives damaged or defective.
Can I cancel my order?
Orders can only be cancelled before dispatch. Once the parcel has been handed over to the courier, it cannot be cancelled.